NAI Webcast
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Nouri Associates is an EXIN accredited, full service provider of V2, V3 ITIL / IT Service Management (ITSM) training and certification. ITIL v3, ITIL v3 Training, ITIL Training, ITIL v3 Foundations, ITIL v2 to v3 Update, ITIL v3 Service Capability, ITIL v3 Service Management, IT Service Management, ITIL Managers, ITIL Practitioner, Nouri Associates - EXIN Accredited - NAI was founded in 2001, NAI is a leading provider of Consulting, Training and On-Demand solutions in the area of IT management and control best practices using globally accepted best practices standards and frameworks such as ISO 20000, ITIL, eSCM, PMBOK, CMMI and COBIT
Organizations worldwide invest a significant amount of time and money investing in technologies that can improve their ability to help deliver quality IT Services to the end users and customers. However, industry research shows a number of common pitfalls that affect a large percentage of organizations of all sizes.
Some of the common barriers that organization run into include:
- Investment Justification – Inability to develop a realistic and compelling business case for the technology under consideration
- Prioritization – Inability to prioritize among competing ITSM technology project investment
- Competing Initiatives –Difficulty in competing with other proposed business and IT initiatives that can demonstrate a more direct impact on revenue or operating costs
- Existing Technology Investments – Inability to rationalize the new investment against the existing technology portfolio and differentiating the value of the new investment
- Project Scoping – Scoping the project too wide and too shallow subjecting it to scope creep and cancellation risks
- Focus on Technology Silos – Investing in tools that continue to focus on technology components rather than the view of Business and IT Services
- Unfulfilled Promises – Vendors overpromising the potential benefits and utility of the technology for the specific client situation
- Wrong Technology Category – Failing to identify the technologies that can have the highest contribution given the current organization pain points.
Please join two industry thought leaders on the subject of ITSM tools and automation to explore the proven best practices that can help you increase the chances of successful technology selection and deployment.
The key take aways from this session will be:
- What technologies have the highest impact on your ITIL initiative
- How to prioritize among the available investment opportunities
- What vendors and technology solutions are available in the market
- How to measure the impact and success of technology investments
- Common barriers to successful deployment of ITSM technologies and strategies to deal with them
- Which should come first, process definition or ITIL/ITSM technology selection and deployment?
The session includes case studies and lessons learned from both successful technology deployment projects as well as failed attempts to leverage technology investments to drive the goals of the ITSM initiative. There will be a Q&A session at the end of Webinar presentation.
About the Presenters:
Hamid Nouri – Mr. Nouri is a Managing Principal and Cofounder of NAI. Prior to NAI he spent seven years at Gartner Group in a number of senior leadership roles in IT Management Consulting and Client Services. He is an ITIL v2 Master, ITIL v3 Expert and a Certified ISO 20000 Consultant. He has over 28 years of IT industry and 18 years of IT Service Management and Consulting experience. He is a member of the US Chapter of itSMF leadership and EXIN Quality initiative in US.
Srinivas Ramanathan – Mr. Ramanathan is the CEO and Founder of eG Innovations. Prior to eG Innovations he was a senior research scientist at Hewlett-Packard Laboratories in Palo Alto, California. At HP, he was the chief architect of Firehunter, an ISP performance monitoring solution and was also a key contributor to the second version of HP's WebQoS product for enabling Quality of Service for web applications. He has extensive experience in Internet technologies, performance monitoring and management, and multimedia systems, having co-authored more than forty technical papers and has been a co-inventor of fourteen US patents. He has a PhD in Computer Science and Engineering from the University of California, San Diego and a Masters in Computer Science from the Indian Institute of Technology, Chennai, India).
Event Information:
Originally aired on:
Thursday, June 5th, 2008
Featuring:
Srinivas Ramanathan
CEO, eG Innovations
Hamid Nouri
NAI, Managing Principal
Can you show the positive impact of ITIL/ITSM technology related investments such as Service Desk, CMDB, Service Dependency Mapping and Service Catalog?
“ITIL/ITSM Technologies Webinar: Best Practices in technology selection and deployment to enable a visible impact on your ITIL/ITSM initiative results”
