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Nouri Associates is an EXIN accredited, full service provider of V2, V3 ITIL / IT Service Management (ITSM) training and certification. ITIL v3, ITIL v3 Training, ITIL Training, ITIL v3 Foundations, ITIL v2 to v3 Update, ITIL v3 Service Capability, ITIL v3 Service Management, IT Service Management, ITIL Managers, ITIL Practitioner, Nouri Associates - EXIN Accredited - NAI was founded in 2001, NAI is a leading provider of Consulting, Training and On-Demand solutions in the area of IT management and control best practices using globally accepted best practices standards and frameworks such as ISO 20000, ITIL, eSCM, PMBOK, CMMI and COBIT
On-Demand ITSM Metrics
Measuring IT & ITSM Success
Need to see IT performance measurement clearer?
Metricus is a software-as-a-service solution that enables the effective measurement, analysis, and management of IT Performance. Metricus demonstrates the value that IT delivers to the business and provides a visible path to IT improvements. In other words, Metricus helps IT make sense.
Using the software-as-a-service (SaaS) model, a low-cost, secure and reliable IT performance measurement solution is now available to organizations that require an insight into the performance of IT. Metricus addresses everything from the identification of metrics to the presentation and analysis of information.
Additional guidance and expert knowledge is delivered through scorecards, metrics, data collection tips, dashboards, and more. This knowledge allows you to fast track your IT performance measurement initiative. Metricus further ensures alignment with best practices such as ITIL and COBIT and thus provides the measurement component of any best practice adoption.
The Metricus solution:
- Provides an ‘on demand’ business intelligence platform that supports comprehensive IT performance measurement,
- Represents a toolbox with scorecards, metrics, practices and expert knowledge that supports the entire IT performance measurement lifecycle,
- Presents a framework for performance measurement that supports effective decision making at the strategic, tactical and operational levels of IT
Metricus provides the most comprehensive ‘on-demand’ IT performance measurement solution:
- A centralized 'one-stop shop' for information related to IT Service Performance Management of virtually any size or geographic location
- Streamlined process for collecting and intelligently presenting IT performance metrics
- Enhanced staff accountability and communications
- Benchmarking of Key Performance Indicators (KPI) against other organizations with similar profile as the number of clients grow
- A ready-to-use set of proven and pragmatic metrics aligned with IT best practices such as ITIL and COBIT
- Predefined and customizable scorecards to provide a quick insight into the health of the IT organization.
- Based on Expert Knowledge
Additional benefits include:
- Provides Business and IT Governance Benefits
- Facilitates IT decision making and increases IT alignment to business strategies
- Enables accountability and transparency between the business and IT
- No investment in infrastructure to accommodate the Business Intelligence solution
- Improved data quality from the IT operational systems
- Lower costs associated with data collection for IT Service Metrics and IT performance
- Streamlined development and delivery process for presenting IT Service Metrics
i On-Demand ITSM Metrics Pricing
Metricus is offered on a subscription basis;
Click here to request pricing for your organization
IT Performance Measurement Lifecycle
Metricus services support the full IT performance measurement lifecycle >
Who benefits from Metricus?
Enterprises adopting IT best practices to drive the performance of IT benefit from a structured IT Performance Measurement Framework that supports process thinking. Metricus provides a structured approach to IT Performance Measurement that is aligned with all the best practice frameworks and enhances the measurement component of these frameworks.
Service providers seeking ways to empower their customers with transparent IT performance information about outsourced services. Metricus delivers IT Performance Measurement capabilities to IT Service Providers and their customers by providing a consolidated, integrated and consistent view of internal service operations and external customer service delivery.
Organizations adopting good governance principles and setting up clear decision
making structures require an insight into IT’s capabilities and performance. Metricus facilitates the entire IT performance measurement lifecycle with a robust business intelligence platform. Enterprises manage metric selection, data collection and presentation in Metricus.
ITIL/ITSM Implementation Model
Metrics and Key Performance Indicator Tracking
Additional Metricus
Product Information
