ITIL Service Catalog Acceleration Workshop

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“ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office”.

Nouri Associates is an EXIN accredited, full service provider of V2, V3 ITIL / IT Service Management (ITSM) training and certification. ITIL v3, ITIL v3 Training, ITIL Training, ITIL v3 Foundations, ITIL v2 to v3 Update, ITIL v3 Service Capability, ITIL v3 Service Management, IT Service Management, ITIL Managers, ITIL Practitioner, Nouri Associates - EXIN Accredited - NAI was founded in 2001, NAI is a leading provider of Consulting, Training and On-Demand solutions in the area of IT management and control best practices using globally accepted best practices standards and frameworks such as ISO 20000, ITIL, eSCM, PMBOK, CMMI and COBIT

Price: $3,995 (Webinar Attendee Special $2,995)

Duration: 1 Day

Workshop Delivery: Onsite Workshop with up to 12 participants

This workshop includes 2 weeks access to ServiceFlow Catalog!

Workshop Description -

This workshop focuses on the implementation and management of the processes and stakeholders involved in defining and publishing an effective Service Catalog including the Customer and the IT view. The workshop will also review why Service Catalogs, Financial Management and Service Level Management are the foundation for transforming the relationship with the internal budget holders from one focused on cost minimization to one focused on value optimization and prudent management of costs, risks and demand for IT Services.

Audience -

IT Service Managers and Directors, Service Catalog Managers, Service Level Managers, ITIL Process Managers and Process Owners, Service Owners, Business Relationship Managers, IT Managers.

Workshop Agenda -

The following is the agenda for this workshop:

-Review of ITIL background and theory

-Theory of Service Portfolio Management, Service Catalog Management, Service Level Management, Financial Management and their relationship

-9 steps for defining Service Offerings and Service Requests for inclusion in a Service Catalog

-Service Catalog Development group exercise

-How to develop a compelling business case for implementing a Service Catalog

-Develop a high level Action Plan for Service Catalog implementation.

Workshop Deliverables -

At the end of this Workshop, you will be able to:

-Agreement on definition of Business Services and Supporting Technical Services.

-Development of a Service hierarchy model for the Service Catalog.

-Service Catalog implementation Action Plan.

-Two weeks free access to Digital Fuel ServiceFlow Catalog.

Workshop Benefits -

The benefits of this workshop include:

-Developing a common definition of different type and category of Services.

-Building agreement on the next steps in developing a Service Catalogue.

-Accelerate your Service Catalog efforts by weeks

-Reduce cost of Service Delivery by 10-30% by leveraging opportunities for Service and Vendor standardization as well as automation and standardization of Service Request workflows.

Workshop / Student Material -

Each student receives copies of the visual aids, exercises and templates used during the class.

Pre-requisites -

-Familiarity with or Foundation Certificate in ITIL

Workshop Organization Logistics -

-6 – 12 participants

-Conference room with a horse shoe seating, LCD projector, white board, flip chart

-9am – 5pm with 1 hour lunch break.

Email or call us to schedule your workshop today!