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Nouri Associates is an EXIN accredited, full service provider of V2, V3 ITIL / IT Service Management (ITSM) training and certification. ITIL v3, ITIL v3 Training, ITIL Training, ITIL v3 Foundations, ITIL v2 to v3 Update, ITIL v3 Service Capability, ITIL v3 Service Management, IT Service Management, ITIL Managers, ITIL Practitioner, Nouri Associates - EXIN Accredited - NAI was founded in 2001, NAI is a leading provider of Consulting, Training and On-Demand solutions in the area of IT management and control best practices using globally accepted best practices standards and frameworks such as ISO 20000, ITIL, eSCM, PMBOK, CMMI and COBIT
Nouri Associates to Offer IT Service Management Metrics and Benchmarking Capability as a SaaS (Software-as-a-Service) Solution
New “Metricus” online reporting tool automates the process of IT performance reporting for IT Operations, IT Services, and IT Management (including budgets and HR development)
Nouri Associates, a leader in IT Service Management Consulting, Research and Advisory, and Training has announced the availability of a new IT performance management system called “Metricus” which allows IT organizations to quickly incorporate a best practice solution for analyzing IT Service performance.
One of the challenges IT organizations face is finding an effective and efficient way to measure performance, risk, quality, and compliance while working towards a successful ITSM implementation. NAI recognized this need and sought out a solution that would help organizations lower costs by providing:
- A centralized 'one-stop shop' for information related to IT Service Performance Management
- Information required to re-engineer and optimize processes associated with COBIT, ITSM and ITIL best practice frameworks
- Improved data quality from the IT operational systems
- Lower costs associated with data collection for IT Service Metrics
- Streamlined development and delivery process for presenting IT Service Metrics
Focus on IT Governance. Another exciting aspect of “Metricus” is the ability to help IT organizations with their IT Governance initiatives by:
- Facilitating alignment of IT Services with Business Strategies
- Providing faster, more efficient, and consistent communications of IT Service Performance
- Increasing visibility into the impact of business changes on IT Services
- Enhancing budget, planning and forecasting of IT Services
- Increasing accountability within IT, and between IT and the Business
“You can’t manage what you can’t measure. IT Performance Measurement is fundamental to successful IT Governance, and a pragmatic metrics & measurement capability is a prerequisite for an effective IT Service Management program” said Mr. Nouri, President and Managing Principal at NAI.
“Metricus” is available now. Organizations interested in seeing an online demo of “Metricus” and discussing the value of this new tool for their IT organization; can contact Nouri Associates by phone at 1.888.556.3618 Ext 650 or email to info@nouriassociates.com.
Nouri Associates, Inc. (NAI) is an international Information Technology Management Consulting, Research and Advisory, and Training firm founded in 2001. We have a proven track record of successfully serving clients in conducting IT Strategic Planning, IT Service Management and Process Transformation, Enterprise Architecture Planning, IT Optimization, and Risk Management. www.nouriassociates.com.
